ETIQUETTE & POLICIES

Arrival

Please arrive 20 minutes prior to your scheduled appointment so that you may decompress and experience your full booking time. To maintain the spa's blissful environment, we ask that you silence your mobile phones and electronic devices upon arrival and speak in quiet tones. Regretfully, late arrivals may be subject to reduced treatment time in order to remain on schedule for subsequent guests.

Gratuity

Our staff is highly qualified and works hard to ensure you receive the very best service. While gratuity is optional and at your discretion, it is kindly accepted. The suggested gratuity is 20 percent of the full price of the services provided.

Cancellations

A major credit card is required upon booking your treatment in order to confirm your reservation. Cancellations or requests to reschedule must be received no less than 24 hours before your scheduled appointment to avoid a full-price charge for all booked services.

For Your Safety

Guests with medical conditions are advised to consult their doctors prior to booking any spa services. Kindly inform your spa technician of any existing medical conditions by completing a Guest Check-In form prior to receiving your treatments. If pregnant, or trying to become pregnant, it is your responsibility to verify with Reservation staff that you may book, or proceed with an existing booking. Nobody within the first trimester of pregnancy can receive services. True Nature reserves the right to discontinue service for any reason to ensure the safety of all parties.

Minimum Age Requirements

Spa guests must be 18+ years to receive a body treatment.
Spa guests must be 13+ years to receive a facial and must have a consent form signed by a parent or guardian.